Frequently Asked Questions

1. Do you offer blouse stitching for customers?
Yes, we do! We provide Free Blouse Stitching for all orders including fall and pico. We know it’s hard to find affordable tailoring, so we stitch your blouse before dispatch based on your measurements. You can fill in your custom blouse size form directly on the product page before checkout.


2. Will the saree fabric feel the same in real life as it looks online?
We understand — not being able to touch and feel the fabric is a common concern.
To help you make an informed decision, we:
• Use natural lighting and close-up photos (no filters)
• Provide video reels and draping demos
• Mention exact fabric type, GSM, and texture feel (e.g., soft, glossy, flowy)
Still unsure? You can always reach out for a video preview on WhatsApp.

3. Do I have to pay customs or VAT/Tax when my order arrives?
No, never. Your sarees are shipped with DDP(Delivered Duty Paid) Service, so:
• ✅ No customs or import duties
• ✅ No VAT/Tax surprises
• ✅ Fast shipping within 5–7 days via DPD, DTDC, Delhivery
• ✅ Fully trackable shipping


4. Can I pay in GBP/USD/EUR/INR? 
Absolutely. All prices are displayed in your local currency, and you can pay using:
• Debit/Credit Cards
• Apple Pay
• Google Pay
• Shop Pay
• UPI
• NetBanking

5. How do I create an account?
To create an account, click on the "Profile" icon on the top right corner of the homepage near the search icon, fill in your personal details, and follow the instructions sent to your email for verification.

11. How do I request a refund?
To request a refund, please contact our customer support team at info@dakshinvastram.com within 30 days of receiving your product. We will provide you with further instructions on how to return the product and initiate the refund process.

12. Can I gift a saree to someone?
Absolutely! You can send a saree as a gift anywhere in the UK, USA, EU, Australia or India.
• 🎁 Just mention “This is a gift” at order special instructions during checkout
• ✍️ Add a gift message during the order
• 📦 We’ll include gift wrapping and remove pricing from the invoice
• 🛍️ You can also ship to a different delivery address (no signature required)
For special occasions like birthdays, weddings, or festivals — sarees make timeless gifts.

13. Can the person I gifted it to return or exchange the saree?
Yes. We offer a 30-day return/exchange policy, even on gifted sarees.
• The recipient can contact our support with the order number or sender’s name
• We’ll assist with returns, size exchange, or even blouse adjustments if needed
Gifting made safe and simple 💝

14. What if I need a matching petticoat or want only the blouse stitched?
We offer flexible options to suit your needs:
• 👗 Blouse stitching is free for all orders — just select the stitching option on the product page or checkout and provide your measurements.
• 👚 Matching petticoats are available as an optional add-on (with a small extra charge).
➡️ Just mention it in the Order Notes section at checkout, and our team will contact you to assist.
We’re happy to customise your order as per your request!


15. Is the saree ready to wear when it arrives?
Yes — for all orders, your saree arrives:
• ✔️ With blouse stitched
• ✔️ Fall and pico done
• ✔️ Optionally bundled with matching petticoat 
Just unwrap and wear!

16. Are your saree photos real? Why do all the models look the same?
Yes, all our sarees are 100% real and looks exactly as pictured. To keep our pricing affordable and consistent across hundreds of products, we use AI-generated images with the same model to showcase the sarees clearly and beautifully. This helps us avoid expensive photoshoots and pass the savings on to you.

We understand that you may want more reassurance — which is why:

• 🧵 You can request real saree photos or videos via WhatsApp or email before placing your order.

• 📦 We offer easy returns and a 30-day return policy to ensure you’re completely satisfied.

• 💬 Our team is available for any questions — just reach out, and we’ll be happy to help!

• 🌍 We’ve already served happy customers in UK, India, USA, Australia & Europe.

17. Will I get help if I have a problem with my order?
Absolutely! We offer global customer support.
• 💬 Reach us directly on WhatsApp for fast help
• 📧 Email support with 24–48 hr response
We’re here to help — before and after your purchase ❤️