Yes, we do! We provide Free Blouse Stitching and Kurti Stitching for all orders, including fall and pico. We know it's hard to find affordable tailoring, so we stitch your blouse & kurti before dispatch based on your measurements. You can fill in your custom blouse size form directly on the product page before checkout.

Please note: Once stitching begins, the order cannot be cancelled, exchanged, or altered. Stitched items are non-returnable and non-refundable as they are made to your personal specifications. EU customers: personalised and custom-stitched items are exempt from the 14-day right of withdrawal under EU Consumer Rights Directive Article 16(c).

We understand — not being able to touch and feel the fabric is a common concern. To help you make an informed decision, we:

• Use natural lighting and close-up product photography to showcase colours and texture accurately
• Provide video reels and draping demos
• Mention exact fabric type, GSM, and texture feel (e.g. soft, glossy, flowy)

Still unsure? Reach out for a video preview on WhatsApp before placing your order — we're happy to help you choose with confidence.

No, never. Your sarees are shipped with DDP (Delivered Duty Paid) service, so:

• No customs or import duties
• No VAT or tax surprises
• Delivery within 7–10 business days via DPD, DTDC, Delhivery
• Fully trackable shipping

Absolutely. All prices are displayed in your local currency at checkout — no conversion hassle, no hidden fees.

India customers can pay using:

• Debit/Credit Cards
• UPI
• NetBanking
• Apple Pay
• Cash on Delivery (COD)
• Pay at Store
  

UK, EU, USA, Australia & Global customers can pay using:

• Debit/Credit Cards
• Apple Pay & Google Pay
• Shop Pay
• PayPal

To create an account, click the Profile icon in the top right corner of the homepage. Enter your email address and follow the verification link sent to your inbox — no password needed. Once verified, you can manage your orders, and submit return requests directly from your account.

Once your order is shipped, we will send you an email with the tracking number. You can use this number to track your order directly on the courier's website or through your account under "Account->Track Your Order".

Yes! Cash on Delivery (COD) is available for all orders within India. If you visit us in person at our India location, we also accept payment at the store.

We accept all major Debit and Credit Cards (Visa, Mastercard, RuPay), Apple Pay, Google Pay, Shop Pay, PayPal, UPI, and NetBanking — available options may vary based on your location.

Yes. We offer a 30-day return policy for orders delivered to India, UK, USA, Australia, Canada & Rest of World, and a 14-day statutory right of withdrawal for EU customers — starting from the date you receive your last item, including weekends and public holidays. For full details including exceptions for customised items, please visit our Refund Policy page.

You can reach our customer support team via email at info@dakshinvastram.com, WhatsApp or by calling us at +917002409435 (India) & +447405578188 (USA/UK/EU/Global) during business hours.

To request a refund, contact our customer support team at info@dakshinvastram.com within your eligible return window —30 daysfor India, UK, USA, Australia, Canada & Rest of World; 14 daysfor EU customers. You can also submit your request directly via your account portal at https://account.dakshinvastram.com or through the View Order link in your Order Confirmation email or Cancel Contract form via the EU Customer Rights menu in our store footer. We will respond within 2–3 business days with further instructions on how to return the product and initiate the refund process.

Absolutely! You can send a saree as a gift anywhere in the UK, USA, EU, Australia or India.
• Just mention “This is a gift” at order special instructions during checkout
• Add a gift message during the order
• We’ll include gift wrapping and remove pricing from the invoice
• You can also ship to a different delivery address
For special occasions like birthdays, weddings, or festivals — sarees make timeless gifts.

Yes. We offer a return and exchange policy even on gifted products — the recipient can contact our support team at info@dakshinvastram.com with the order number or sender's name, and we'll assist with returns or size exchanges as needed.

Return windows apply based on the delivery region: 30 days for India, UK, USA, Australia, Canada & Rest of World; 14 days for EU recipients exercising their statutory right of withdrawal. Gifting made safe and simple 💝

We offer flexible options to suit your needs:

• Blouse stitching is free for all orders — just select the stitching option on the product page and provide your measurements
• Matching petticoats are available as an optional add-on (small extra charge)

Just mention any special requests in the Order Notes section at checkout, and our team will contact you to assist.

Please note: Once stitching or customisation begins, the item cannot be returned or exchanged as it is made to your personal specifications. EU customers: custom-stitched items are exempt from the 14-day right of withdrawal under EU Consumer Rights Directive Article 16(c).

We're happy to customise your order as per your request! 🙏

Yes — for all orders, your saree arrives:

• With blouse stitched to your measurements
• Fall and pico done
• Optionally bundled with a matching petticoat

Just unwrap and wear! 🎉

Please note: As your saree is stitched and personalised to your specifications before dispatch, it cannot be returned or exchanged. EU customers: personalised and custom-stitched items are exempt from the 14-day right of withdrawal under EU Consumer Rights Directive Article 16(c).

Yes, all our products are 100% authentic handloom sarees, accurately represented in our listings. To showcase our products clearly and consistently across our range, we use AI-generated imagery with a standardised model. This helps us present every saree beautifully without the cost of individual photoshoots — savings we pass directly on to you.

We understand you may want more reassurance — which is why:

• You can request real product photos or videos via WhatsApp or email before placing your order
• We offer a clear returns policy to ensure you're completely satisfied
• Our team is available for any questions — just reach out and we'll be happy to help
• We've already served happy customers across India, UK, USA, Australia & EU

Please note: slight colour variations may occur due to photography lighting or screen settings.

We accept orders from the UK, India, USA, Australia, Canada, and the EU. Pay securely in GBP, USD, EUR, INR, CAD, or AUD using Debit/Credit Cards, Apple Pay, Google Pay, Shop Pay, PayPal, UPI, or NetBanking. Free standard shipping takes 7–10 business days.

Absolutely! We offer global customer support.

• WhatsApp (India): +917002409435 (Mon–Sat, 10am–6pm IST)
• WhatsApp (UK/EU/Global): +447405578188 (Mon–Sat, 10am–6pm UK time)
• Email: info@dakshinvastram.com (24–48 hr response)

We're here to help — before and after your purchase ❤️